Shipping, Returns & Exchanges

Hi, it's me Bootzy Smallz, and I'd like to impart a bit of my Bootzy Smartz to you canine sisters and brothers filling up the shopping cart with our fantastic couture. Before you press purchase with those paws, please fetch that human of yours and have them read our Delivery and Returns requirements. Due to the nature of our work here at Bootzy Couture, all designs are only available for exchange given there is a discrepancy or the customer is unsatisfied due to design error. Returns are not accepted unless the item is damaged. Damaged includes rips, stains, fabric damage of sort. Would you please tell your humans to measure their canines as accurately as possible before ordering. Refer to the pet measuring guide we have provided for you. Exchanges will incur additional carriage charges. However, should you feel the need to return an item, please follow these requirements:

1.) It is essential to contact us in advance to determine if the item you wish to return or exchange can be accepted back. We will issue you with a returns note that must be completed for any item returned to bark@bootzycouture.com. Please email your request and be very clear stating the reason why you would like to return the item.

2.) All returns or exchanges must be in their original packaging, with all labels and tags intact, unused, and in new condition. We cannot accept returns or exchanges for any merchandise that is not in its original new condition or has had its labels and tags removed. So if you've chewed the box and hid the tags from your human, how lovely it's yours.

 3.) All articles are shipped direct via courier from our USA office. A signature (not a paw print)will be required on delivery. If you are not home to receive your parcel, you will be left a notification to contact the carrier or to collect the package from your local post office. Please ensure you contact the carrier within 48 hours or collect your parcel within seven days otherwise, it will automatically be returned to us, incurring extra postage charges.

4.) If the package appears damaged at the time of delivery, do not sign for it or accept it. It will be returned to Bootzy Couture, and we will send you an exchange or credit.

5.) In the unlikely event that the article you receive is in a damaged or faulty condition, you must not use the item or remove the tags or labels. You must notify us within 48 hours of receipt to bark@bootzycouture.com, clearly stating the nature of the damage or fault. You are required to keep all the packaging for inspection.

6.) You must notify us within 30 days of placing your order if it has not arrived.

7.) Refunds will be given in the form of store credit only. Credits are valid for one year from the date of issue, so make sure you visit us at www.bootzycouture.com before the year is up to use your credit.

8.) Custom orders are not eligible for return or exchange.

9.) Shipping and handling charges are non-refundable.

10.) For your security, please use an insured courier (i.e., FedEx, UPS, DHL, or insured post)to return any item. It is essential to keep your receipt and to use a service that required a signature on delivery. Your contract for returning an item is with the carrier and not with Bootzy Couture, therefore, should the item get lost or damaged, you will need to claim compensation directly from the carrier. We can not be held responsible for returned articles that are lost or damaged in transit.